Below you can find information on our shipping and returns policies. We ship worldwide. Always free returns.
Delivery methods and shipping costs
In Finland
DB Schenker Noutopiste, 1-3 working days (delivered to a pick-up point)
PostNord MyPack, 1-3 working days (delivered to a pick-up point)
PostNord MyPack Home, 1-3 working days – 5,90 €
In EU
DHL Express, 1-3 working days, 12,90 €
Free Shipping for international orders over 200 €
In Switzerland, Norway
DHL Express, 2-3 working days, 22 €
Free Standard Shipping for international orders over 200 €
Please note that when ordering outside the EU, your local delivery duties and taxes are NOT included in the shipping costs. Please contact your local custom officials to calculate these costs for your order. Finnish value added tax 24% is deducted from your order total automatically.
United Kingdom
DHL Express, 2-3 working days.
Minimum order 200 €, free shipping.
Please note that when ordering outside the EU, your local delivery duties and taxes are NOT included in the shipping costs. Please contact your local custom officials to calculate these costs for your order. Finnish value added tax 24% is deducted from your order total automatically.
United States and Canada
DHL Express, 2-3 working days, 22 €
Free shipping for orders over 200 €
Please note that when ordering outside the EU, your local delivery duties and taxes are NOT included in the shipping costs. Please contact your local custom officials to calculate these costs for your order. Finnish value added tax 24% is deducted from your order total automatically.
Rest of the world
DHL Express, 2-3 working days, 35 €
Free shipping for orders over 200 €
Please note that when ordering outside the EU, your local delivery duties and taxes are NOT included in the shipping costs. Please contact your local custom officials to calculate these costs for your order. Finnish value added tax 24% is deducted from your order total automatically.
Important information
The shipping times stated here are only estimates, and are dependent on the shipping location. Shipping times are counted from they day your order has been processed. We cannot guarantee delivery within the estimate time, and are not responsible for any delays. We aim to process your order within the next working day, but during busy times this might take longer. Working days do not include the weekends (Sat and Sun) or any national holidays.
Customers from non-EU countries are exempt from paying the Finnish VAT when they place their order, but are responsible for possible customs, local VAT and similar expenses in their own country. Please note that we are unable to calculate these possible expenses at checkout. Please contact your local customs official if you need help calculating customs duties and local VAT for your order.
If you have questions regarding shipping, please contact our customer service at hello@magosko.com.
Returns
We offer free worldwide returns.
You have the right to return an item within 30 days of receiving your order either for a refund or an exchange. All returned items must be unworn in their original condition and packaging, with all tags attached.
You can return your items in the RePack packaging.
You will find the return form, prepaid return-shipping label and return instructions in the envelope inside your package. Fill out the form, put it inside the package with the items you wish to return, and place the return-shipping label on the box over the prior delivery information. Drop off the package at your nearest PostNord/DB Schenker pick up point (in Finland) or DHL/UPS pick-up point, or schedule a pick up with the DHL/UPS driver.
Our return address is:
Mago Shoes Oy / WEBSTORE RETURN
Härkähaantie 14, 01730 Vantaa
FINLAND
Also, make sure you are sending your return to the above address, not to the address written in the parcel address flap. We are unable to process your return if it is sent to the wrong address.
